Overview

Okomo is a Swiss-based software as a service company which helps service-driven organizations make their online customer communication personal. With an elegant, custom-tailored all-in-one voice, video and screen-sharing solution, Okomo integrates easily into every online channel, helping online visitors to easily find, collaborate and stay connected to the right person in an organization directly through the company website, effortlessly, at any time and from any place. At Okomo, we want to enable online customer engagement at a human level because we deeply believe in the power of real-time human interaction.

All-in-one online customer engagement with a personal touch

Okomo helps companies make their online customer communications personal. Our unique solution is versatile and covers your marketing, sales and support needs. No download, no registration, 100% web-based, end-to-end encryption.

  • Personal.
    We strengthen face-to-face communication across industry, technology, and country boundaries.
  • Secure.
    We protect everything that makes a dialog unique. GDPR-compliant.
  • Simple.
    We develop simple solutions that enable personal exchange in the digital world.







Features

Expert Filter

Find contact persons directly
Finding the right expert at your firm has never been easier

Tailored to you
Use filters to allow clients to find the expert they’d like to speak to at your organization.


Live Chat, Audio- & HD Video calls

Your digital business card combines all your online communication.

Live Chat
Online visitors and customers can send you messages and files directly with one click via the web browser.

Audio- & HD video-calls & group-calling
Voice or video calls, anytime, anywhere. Whether your customers are around the corner or on the other side of the world. With Okomo you are in direct contact with customers. One-to-few: Possibility for group calls with up to five participants.


Screen share

Demonstrations in real-time
Whether it’s a product demonstration or remote support – share your screens in order to see what’s not working for your customers; without annoying downloads and installations.


Expert Profile & Availability Status

Evaluation before calling
Clients can easily pick a preferred contact by browsing through images and brief competency- descriptions of the experts that you have online.

Available or not?
Experts show visitors whenever they are available to answer calls or live- chats promptly. Alternatively, there is an easy to use messaging and an appointment scheduling function.


Calendar feature

Make an appointment
An expert is currently busy or not available? No problem: With Okomo, your customers can easily get to a suitable appointment with direct access to the expert’s calendar.

Receive confirmation
You will receive the agreed appointment directly by e-mail after confirmation by the expert and can save it in your calendar with just one click.

Rating & Feedback

Okomo’s built-in feedback feature allows measuring customer satisfaction easily and instantly.

Every opinion counts
After each conversation, your counterpart can give instant feedback. This helps to improve the quality of your customer support.


Android App

The mobile app for Android allows maximum mobility for the use of Okomo – Stay available as an expert whenever, wherever.

Proactive User Approach by Expert

Proactively initiate an interaction with your website visitor.


Support

Support Options

Knowledge base URL: Open in a new window