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Overview

OKOMO is an elegant, custom-tailored voice, video, chat, screen-sharing, and appointment scheduling solution. The OKOMO plugin integrates easily into any website. Boost your online customer experience by putting your product and service experts into the spotlight. Increase your conversion rate by inspiring your website visitors with a human touch. No download, no registration, 100% web-based, end-to-end encrypted.

OKOMO is a Swiss-based software as a service company which helps service-driven organizations make their online customer communication personal. Are you selling complex / high-value products and services? Demo them online through OKOMO and proactively influence buying decisions.

OKOMO works on any modern browser and is easy to use on a computer, tablet or smartphone. See for yourself how easy OKOMO is to use and to integrate into all of your customer touchpoints including your website, newsletter, emails signatures, social media, QR codes and even your local PoS.

At OKOMO, we want to enable online customer engagement at a human level because we deeply believe in the power of real-time human interaction.



Features

Live Chat, Audio- & HD Video calls

OKOMO combines all your online communication channels.

Live Chat
Online visitors and customers can send you messages and files directly with one click via the web browser.

Audio- & HD video-calls & group-calling
Voice or video calls, anytime, anywhere. Whether your customers are around the corner or on the other side of the world. With OKOMO you are in direct contact with customers. One-to-few: Possibility for group calls with up to five participants.



Screen & file sharing

During a call, an expert or a visitor can share their screen and just as easily share files, pictures and videos.

Book a meeting

An expert is currently busy or not available? No problem: With OKOMO, your customers can easily get to a suitable appointment with direct access to the expert’s calendar. Expert calendars can be interfaced directly to Microsoft or Google calendars.

OKOMO Video Stories

Get more visitors to interact with you via OKOMO by making you and your company more approachable! You can introduce yourself and your company with our new OKOMO Video Stories! Record short videos for your digital business card, company widget or proactive customer approach with our latest mobile app for iOS & Android. Engage your website visitors with short videos and present your products & services.

Increase your conversion with OKOMO Stories
Wouldn't it be great if you could pro-actively reach out to visitors who are viewing one of your products to offer your help or advice? With OKOMO Stories briefly present the product in a more human way and invite customers to start a video conversation with you. Then it's up to you to convert those visitors to customers.

OKOMO App for IOS & Android

Thanks to our native OKOMO app, your experts can be reached on the go. Your customer is always with you in your pocket.

Amazing for live product demonstrations, these apps offer great advantages and allow you to show your product from the best angle.

Customer ratings & reporting

Focus on service levels
After every interaction, your customer can rate the consultation. Learn from the feedback of your customers, use the customer feedback and improve the quality of your service and advice.

Focus on data
Draw important insights from your customer interactions. With OKOMO, you can analyse your online customer consultations in real time and have all data at a glance: the number of widget interactions, expert overviews, dialogs per contact channel and much more. Evaluate the success of a campaign and better understand customer behaviours. Optimise your online presence and use the data for your resource planning. The intuitive OKOMO dashboard allows you to perfectly tailor your virtual customer communication to user needs.

Support

Support Options

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