This add-on enables the possibility to record any type of chat conversations wether they are 1:n, within calls or meetings and channel chats (Please note that channels declared as private are not accessible). With the Chat Recording Add-on license the chat messages are captured in regular intervals via the Microsoft Graph Export API for Teams messages and stored based on rules defined within the recording rule section (e.g. set an appropriate retention time).
This add-on enables the usage of analytics packages for the respective users and provides the possibility to add Microsoft Cognitive Services for analytics to gain deeper insights. It is featured with configurable analytics rule per user and specific analytics centric dashboards and reports. The Microsoft Cognitive Services must be added as an additional package.
The add-on enables (based on the subscribed analytics packages):
- Visualized transcript - The conversation is transferred from speech to text.
- Highlight keywords - All predefined keywords that are spotted within the recording are marked and displayed as keywords.
- Categorization on basis of keywords - All keywords that are spotted within the recording are marked and displayed in categories.
- Displaying sentiment - All sentiments within the recording such as neutral, positive or negative are marked and displayed.
- Usage of additional analytics user rights & access management for specified named users.
Analysis rules can be determined e.g. for the following parameters:
➢ No Analytics allowed
➢ Analyze on demand
➢ Analyze all
➢ Individual analytics
Usage of additional reporting:
Analytics report: A analytics report can be created based upon the number of calls with selected keywords or categories.
The recorded data is securely stored within a Microsoft Azure block object (blob) Storage in the Azure region Switzerland North. Within the tenant, 5GB of storage is included per named user subscription. If the included storage quota is exceeded, an additional storage package is required. Each storage option includes 500GB storage space for the entire tenant and is charged per month.
If an analytics package is licensed in combination with a Recording package, the corresponding functionalities can be used. With each package 100h of recordings can be analyzed per month (unused analysis time expires).
Transcription (100 h) – per package / per month:
The Transcription package includes the ability to perform analysis based on Microsoft Cognitive Service Speech to Text providing a complete transition of spoken words into text. Based on this search for keywords and phrases is possible as well as categorizations and keyword spotting based on predefined or preconfigured word lists.
Translate (100 h) – per package / per month:
The Translate package includes the ability to perform translation of transcribed information based on the Microsoft Translate service. Please note that transcription package is required.
At least the Transcription package listed above is mandatory to use the respective analytics functionalities within the ASC Recording Insights application. For example, having a transcript available for all or certain conversations, categorization based on keywords, highlight keywords, and reporting conversations that contain certain keywords.